GENERAL INFORMATION

BASCOMING offers you the opportunity to visit the San Sebastián region and enjoy an unforgettable stay with authentic experiences. We offer a personalized, quality service with local guides, excursions and transfers.

You can enjoy wine tourism, gastronomy, culture, nature, wellness and sport. If none of our plans meet your expectations, Bascoming can organize a personalized, exclusive trip to make your stay a success.

Travel agencies in countries of origin use tour operators or wholesalers who hire the services with a local agent at the destination. Through travel agencies at the destination, the service is more personalized and we can create a travel program tailored to the traveler. You can also make last-minute plans because experiences can be hired in less than 24 hours.

These agencies have specialized local staff who are completely familiar with local resources and if you have any difficulties during your holiday, they can solve your problem instantly because they are close at hand and know the local area.

Yes, the experiences are available all year round except for the special dates shown on each product’s availability calendar. If you want to hire any of the proposals and aren’t sure whether or not they’re available, please contact BASCOMING at kaixo@bascoming.com or call us on 943 912 684.

BASCOMING services can be hired through the bookings engine at www.bascoming.com or by calling us on + 34 943 912 684.

If you’re already in town, you can consult the tourist options at your hotel’s reception or welcome desk.

The BASCOMING website (www.bascoming.com) has a participation form for visitors to give their opinion or recommend their experience.

Our social media profiles include Twitter (@bascoming) and Facebook (Bascoming) and they are a source of information for travelers interested in our activities.

FAIRE PRICE GUARANTEED

BASCOMING does not produce experiences, we put providers and customers in contact to ensuree that the experience is a success. Thanks to its relationship with providers and bulk purchases, we recieve discounts for the products and/or services and the margin covers handling fees.

You can always be sure, BASCOMING guarantees a fair price for its services.

INFORMATION ABOUT EXPERIENCES

Prices are set based on group visits organized by BASCOMING with a minimum of 6 people.

If you are interested in a private experience, please do not hesitate to contact BASCOMING by any means of communication and we will inform you of the possibilities based on your proposal.

Transport depends on the type of excursion and the number of people who book; it can be anything from a car to a bus.

All our vehicles are chauffeur-driven air-conditioned vehicles compliant with international quality and safety standards.

The services included in each of the experiences are specified in the product information section.

In general, the services may include: local guide, transport from the departure point to the end of the experience, visits and tickets to the various tourist attractions, lunch and travel insurance.

They never include: transport to the region of San Sebastián and accommodation. If you want to include these services, please contact BASCOMING.

Both the experience guides and the accompanying guides on our team are highly qualified local guides who specialize in the experiences we offer. BASCOMING guarantees trained staff capable of solving any incident arising during the activity.

The usual meeting point for most of the experiences is the old bus station in San Sebastián, opposite the Hotel Silken Amara Plaza. However, the meeting point for each experience is given in the information about each one.

If you have any questions or queries about the meeting point or where it is, please contact BASCOMING.

You need to bring the booking receipt or confirmation (in digital or printed format) and the valid identity document you used for the booking (ID card or passport).

RESERVATION PROCESS

The deadline for bookings depends on each experience, but it is always advisable to book at least 24 hours in advance.

We ask for this information to confirm the booking and so that we can contact you quickly if there are changes to your booking, the schedule or the itinerary.

What’s more, we can call you if you can’t find the departure point indicated on your booking information.

BASCOMING complies with Spain’s Organic Laws on Data Protection (LOPD 15/1999 and LSSI-CE 34/2002).

You will receive booking confirmation sent to the email address you provide. You need to show us this at the beginning of the experience.

If you don’t receive the confirmation email, please contact BASCOMING on +34 943 912 684 or by email to bizkor@bascoming.com.

PAYMENT PROCESS

Payment is accepted by credit card, cash for on-the-spot bookings and bank transfers for previously arranged group bookings.

Your credit card details are necessary for the booking as the card will be used to pay for the experience. If the booking is made less than 24 hours before departure, 100% of the amount will be charged. If you book earlier than that, only 10% of the price will be charged as a guarantee. The remaining amount will be charged on the day of the experience.

If, for some reason, you cannot pay for your chosen program by card, please call us on +34 943 912 684.

Once you have booked, you will receive an invoice by email. If it needs to include company details, please contact us at kaixo@bascoming.com

CANCELLATION POLICY

Customers can cancel their bookings at any time before departure, but penalties may apply depending on how much time is left before the experience begins:

-Cancellations prior to 48 hours before the start: No cancellation fee.

-Cancellations within 48 hours before the start: Penalty of 10% of the total price of the experience.

-Cancellations on the day of the experience: Penalty of 100%